FREQUENTLY ASKED QUESTIONS
Welcome to the unbreakabletread.com Help Center. The following answers are designed to assist you with common questions regarding orders, shipping, product information, returns, payments, and more.
SHIPPING
If I order multiple products, will they ship together?
Products may ship separately depending on inventory location and handling requirements. Each shipment will include the products prepared at the time your order is processed.
Can I have my purchase shipped internationally?
We currently serve specific regions through this website. If you wish to order from a country not supported here, please check for a dedicated unbreakabletread.com regional site.
Do you offer free shipping?
Shipping promotions may be available as indicated on the site during checkout.
Why is my order delayed?
Delays can result from logistical constraints, data discrepancies in your order information, or carrier service interruptions.
Can I expedite my shipping?
Expedited shipping options may be offered during checkout when available.
RETURNS & EXCHANGES
How do I start a return or exchange?
To begin a return or exchange, please visit unbreakabletread.com and follow the provided instructions. You will be guided through the process step-by-step to complete your request.
Can I exchange for a different size or color?
Yes, exchanges for different sizes or colors are typically supported. Please use the return/exchange portal on unbreakabletread.com for details.
If I receive a defective item, what should I do?
Defective items should be returned using the return process. Within the return portal on unbreakabletread.com, select the option that best matches your situation and include the requested details.
How long do I have to submit a return?
Returns must be initiated within the eligible period following shipment, as defined on unbreakabletread.com.
PAYMENT
What payment methods are accepted?
We accept commonly used credit and electronic payment methods as presented at checkout on unbreakabletread.com.
How is sales tax calculated?
Sales tax, where applicable, is calculated based on applicable regulatory requirements and will be displayed during checkout.
What happens if my payment is authorized but not processed?
If payment appears authorized but the order does not complete, the authorization hold will be released in accordance with your financial institution’s policies.
PRODUCT INFORMATION & SIZING
Do unbreakabletread.com products fit true to size?
Most products are designed to fit consistently with industry sizing standards. However, fit can vary by style. Refer to the size charts and product details on unbreakabletread.com for guidance.
Are wide widths available?
Styles offered in wider sizing options will be indicated on the product pages.
What should I do if a style I want is out of stock?
When out of stock, some product pages provide the option to sign up for restock notifications through unbreakabletread.com.
How can I care for my footwear?
General cleaning guidelines include brushing away surface dirt and, when needed, using mild soap and warm water. Allow items to dry at ambient temperature and avoid excessive heat.
MISCELLANEOUS
Can I order a single shoe?
We do not support single shoe orders at this time; products are sold in pairs only.
Are replacement insoles or laces available?
Replacement insoles and laces may be available through the accessories section on unbreakabletread.com.
How can I manage my communications preferences?
You may update or opt out of communications by using the preference settings in your account profile on unbreakabletread.com.
Where are your products manufactured?
unbreakabletread.com products are developed and manufactured in multiple regions globally and are distributed through our network of authorized channels.
Can I leave a product review?
Yes. Product reviews can be submitted directly on the applicable product page under the customer reviews section at unbreakabletread.com.
HELP & SUPPORT
For additional support topics not listed here, please visit the Help Center at:
unbreakabletread.com